Data Deletion Instructions

Option 1: Disconnect Platforms from Within Adsynthesize

If you only want to remove specific platform connections (for example, remove a Meta Ads account or a Shopify store from your workspace), you can do this directly within the application:

1. Sign in at https://app.adsynthesize.ai
2. Go to Settings → Connections
3. Click Disconnect next to the platform or account you wish to remove

Disconnection removes our stored OAuth tokens and stops all further data syncs from that platform. Previously synced performance data may be retained in your workspace so that historical reporting remains available and so that reconnecting the account restores continuity. To have previously synced data deleted, use Option 2 below, or email privacy@adsynthesize.ai to request deletion of a specific account's historical data. For connected Shopify stores, disconnecting or uninstalling the app deletes the store connection, synced revenue data, and catalog data.

Option 2: Delete Your Entire Account and All Associated Data

To request full account deletion:

1. Email privacy@adsynthesize.ai from the email address associated with your Adsynthesize account
2. Use the subject line: Data Deletion Request
3. Include your account email and (if applicable) your organization name

We will confirm receipt within 2 business days and complete deletion within 30 days. You will receive an email confirmation once the deletion is complete.

What Data We Delete

When you request full account deletion, we remove:

• Your user profile and authentication credentials
• All OAuth tokens and platform connection metadata
• All synced advertising and e-commerce performance data associated with your workspaces
• All AI-generated recommendations and chat history
• All uploaded business context files, notes, and account intelligence
• All custom rules, alerts, and saved reports

Aggregate usage logs and audit records may be retained in non-identifiable form for security and compliance purposes, as permitted by applicable law.

Platform-Specific Disclosures

Meta Ads data: When you delete your Adsynthesize account, we delete all Meta data we have stored on your behalf, including campaign performance metrics, ad creative metadata, and audience insights, within 30 days. When you disconnect an individual Meta Ads account, we immediately delete the stored OAuth tokens and stop all syncs; previously synced data can be deleted on request as described in Option 1. This complies with our obligations under the Meta Platform Terms.

Google Ads data: When you delete your Adsynthesize account, we delete all Google Ads data we have stored on your behalf, including campaign metrics, keyword performance, search term reports, and conversion data, within 30 days. When you disconnect an individual Google Ads account, we immediately delete the stored OAuth tokens and stop all syncs; previously synced data can be deleted on request as described in Option 1. This complies with our obligations under the Google API Services User Data Policy.

Shopify store data: When you disconnect a Shopify store or uninstall the Adsynthesize app from your store, we delete the store connection, synced revenue data, and product catalog data. We do not store customer names, email addresses, postal addresses, phone numbers, or any data keyed to an individual order or customer. This complies with our obligations under the Shopify API License and Terms of Use.

Questions

For any questions about data handling or deletion, contact privacy@adsynthesize.ai.